Terms and Conditions

Terms and Conditions

  1. Booking & Deposit

* To confirm a booking, clients are required to pay a 20% deposit of the total tour cost.

* The remaining balance can be paid during the client’s stay in Turkey, unless otherwise stated in writing.

* A booking is considered confirmed only after the deposit has been received.

  1. Deposit Policy & Cancellation by Client

* The 20% deposit is non-refundable under normal circumstances.

* If a client cancels the tour for personal reasons, Felicity Travel may, at its discretion, allow the deposit amount to be used as credit for a future booking.

* This credit is subject to availability and must be used within a period specified by Felicity Travel.

  1. Force Majeure (Extraordinary Circumstances)

The deposit will be fully refundable if travel becomes impossible due to circumstances beyond the client’s control, including but not limited to:

* War or armed conflict

* Natural disasters (earthquake, flood, wildfire, etc.)

* Government-issued travel bans or official warnings advising citizens not to travel to Turkey

In such cases, official documentation or public announcements may be required.

  1. Health Issues & Family Emergencies

* If a client is unable to travel due to a serious health issue or death of an immediate family member, the deposit will be fully refundable, provided that valid documentation (medical report or official certificate) is submitted.

  1. Changes to the Itinerary

* Minor changes to the itinerary may occur due to weather conditions, availability, or operational reasons.

* Felicity Travel reserves the right to make necessary adjustments while maintaining the overall quality and value of the tour.

  1. Payments During the Tour

* Any additional services not included in the original itinerary (optional tours, extra meals, personal expenses, etc.) are to be paid by the client directly.

* All payments must be completed according to the agreed schedule.

  1. Travel Insurance

* Clients are strongly advised to purchase comprehensive travel insurance covering cancellation, medical expenses, accidents, and personal belongings.

* Felicity Travel is not responsible for losses not covered by insurance.

  1. Liability

* Felicity Travel acts as an organizer and agent for hotels, transportation companies, guides, and other service providers.

* Felicity Travel cannot be held responsible for delays, injuries, losses, or damages caused by third-party service providers or events beyond its control.

  1. Acceptance of Terms

* By paying the deposit, the client confirms that they have read, understood, and accepted these Terms & Conditions.

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